Frequently Asked Questions (FAQ)
Frequently Asked Questions
Q: What does consignment mean?
A: This article gives a great description HERE.
Q: Do you accept or sell furniture, home goods or housewares?
Q: Do you purchase items?
A: We only operate on consignment (link above). These items must be brought into our physical location. We DO NOT buy on the spot.
Q: What if I purchase an item on the website that has already sold in store?
A: For sold out items, the cost of the item will be refunded. If you would rather apply that cost to another item please provide your phone number in the "notes" section of the checkout page. Please keep in mind this may delay the shipping of your item(s).
Q: What are your hours of operation?
A: Varies as of 2022 (please call)
Q: I see something I like on your blog ( or another Social Media Page) , but there isn't a listing to buy it. How can I purchase?
A: Email us with a description or screenshot of the item you'd like. If it is still available we will create a special listing just for you! You can then purchase as normal.
Q: Does Levine's Consignment and Resale Boutique ship internationally?
A: Yes! We happily accommodate our international customers, but cost will vary. Please email us before purchasing.
Q: What is the quality of your Consigned / Vintage items?
A: Items sold through the website are usually in great condition with the exception of minor scratches, etc. Any major inconsistencies, will ALWAYS be stated in the product description/pictured.
Q: When will I get my items?
A: Items are typically shipped out within 1 business day. Most orders are shipped through United States Postal Service (USPS) which takes approximately 2-7 days. Please allow up to 3 business days to process your order.
Q: How secure is this online store?
A: This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL).
Q: What forms of payment do you accept online?
A: Levine's currently accepts Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
Q: Do I need a PayPal account to purchase from this store?
A: No, you are not required to have a PayPal account to purchase. Simply complete checkout and select the option that allows you to pay with your credit card instead of PayPal. Having a Paypal account, in general, is a great way to make yourself more secure shopping online.
Q: Do you accept returns or exchanges?
A: Due to the nature of this store, we offer returns or exchanges on a case by case basis. Please see our returns page before purchasing. If you have received the wrong order, we will gladly ship the correct one out and cover all shipping expenses.
Q: What if I have a question that hasn't been answered?
A: Just email or call and we'd be happy to answer any of your questions! [firstname.lastname@example.org (414) 459-1123]